Application Management, Analyst
Alight Solutions Kochi, Kerala, India
Alight Solutions Kochi, Kerala, India
Alight Solutions Kochi, Kerala, India
4 days ago 26 applicants
See who Alight Solutions has hired for this role
- Report this job
Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.
Duties (include but are not limited to)
- To work as part of a busy Tier 2 support team, resolving incidents/problems adhering to the agreed SLAs
- Act as Functional consultant for internal implementation of applications under SAP, Workday and other platforms
- Act as Tier 2 project resource for implementation projects
- Tier 2 support, reporting, prioritising, analysing and resolving incidents to resolution
- Ensure compliance with all documented procedures
- Escalation of faults/bugs/changes to development or management teams
- Understanding of the importance of SLAs for the customer communities
- Act as the dedicated point of contact for Application Software troubleshooting
- Ensure ongoing system performance and stability
- Monitor any allocated procedures, review and update as necessary. Identify and produce new procedures as appropriate
- Identify resolutions for issues in the first instance
- Escalate issues to development or third-party vendor, as required
- Manage user licenses etc.
- Be able to work flexible working hours, including shift working and weekends, as and when required
- Get involved in any other business activities as required
Competencies
- Be Accountable
- Solve Problems
- Take Ownership
- Be Client Centric
- Be Effective
Education / Experience / Skills
- An IT Graduate or any Graduate with a work experience of working on IT Support Team
- Strong interpersonal/team skills
- Excellent verbal and written English
- Excellent communication and client facing/customer service skills
- Proven ability to think logically
- An adaptable attitude, wanting to provide a good service
- Stress tolerance and Self-motivation
- Microsoft Systems – Excel, Word, Powerpoint is a must to have. Access and Visio could be a good to have.
- Work knowledge on SAP Systems – Concur, CATS or work knowledge on Workday Application Modules – Financial Management, Spend Management, and Time Tracking Management
- Knowledge in Testing of applications, especially Unit testing and User Acceptance Testing.
- Relevant technical knowledge of finance systems
- Previous experience in a customer services role
- Ability to quickly learn new applications and technologies
- Analytical bend of mind to understand and resolve incidents
Language
- Required: English
What we offer
- Sophisticated career development initiatives
- Transparent reward and recognition schemes
- Innovative industry leading company
- Promising career growth path
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits
DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Information Technology -
Industries
Professional Services
Referrals increase your chances of interviewing at Alight Solutions by 2x
See who you know
Get notified about new Application Analyst jobs in Kochi, Kerala, India.
Sign in to create job alert
Similar jobs
-
Junior IT Analyst (Fresher)
Junior IT Analyst (Fresher)
ConsultBae Jobs
India
-
Junior IT Systems Analyst (Fresher)
Junior IT Systems Analyst (Fresher)
ConsultBae Jobs
India
-
Junior IT Operations Analyst (Fresher)
Junior IT Operations Analyst (Fresher)
ConsultBae Jobs
India
-
IT Analyst
IT Analyst
Infosys
Bengaluru East, Karnataka, India
-
Junior IT Business Analyst
Junior IT Business Analyst
ConsultBae Jobs
India
-
Information Technology Support Analyst
Information Technology Support Analyst
Godrej Agrovet Limited
Mumbai Metropolitan Region
-
Technology Analyst
Technology Analyst
Infosys Finacle
Bengaluru, Karnataka, India
-
IT Analyst
IT Analyst
Infosys
Bengaluru East, Karnataka, India
-
Information Technology Analyst
Information Technology Analyst
CareerXperts Consulting
India
-
Management Information System Analyst
Management Information System Analyst
Kotak Securities
Thane, Maharashtra, India
-
Junior IT Compliance Analyst (Fresher)
Junior IT Compliance Analyst (Fresher)
ConsultBae Jobs
India
-
Technology Analyst
Technology Analyst
KPMG India
Gurgaon, Haryana, India
-
Analyst-Data Analysis
Analyst-Data Analysis
Tesco Bengaluru
Bengaluru, Karnataka, India
-
Information Technology Specialist
Information Technology Specialist
CareerXperts Consulting
India
-
Senior Analyst - IT Service Delivery [T500-11904]
Senior Analyst - IT Service Delivery [T500-11904]
3M
Bengaluru, Karnataka, India
-
Data Analyst
Data Analyst
Target
Bengaluru, Karnataka, India
-
Technology Analyst
Technology Analyst
Infosys
Bengaluru, Karnataka, India
-
IT Technical Analyst Principal
IT Technical Analyst Principal
Cummins India
Pune, Maharashtra, India
-
Data Analyst
Data Analyst
Denave
Noida, Uttar Pradesh, India
-
Principal Business Systems Analyst
Principal Business Systems Analyst
Intuit
Bengaluru, Karnataka, India
-
IT Compliance Analyst
IT Compliance Analyst
WPP
Bengaluru, Karnataka, India
-
Data Analyst
Data Analyst
Tech Mahindra
Hyderabad, Telangana, India
-
Data Analyst
Data Analyst
Jio
Bengaluru East, Karnataka, India
-
Technology Associate
Technology Associate
NAV India
Jaipur, Rajasthan, India
-
IT Operations Analyst 1
IT Operations Analyst 1
The Economist
Gurugram, Haryana, India
-
IT Systems Engineer (Fresher)
IT Systems Engineer (Fresher)
The Golden Rise
Bengaluru, Karnataka, India
People also viewed
-
Data Analyst
Data Analyst
Masai
Bengaluru, Karnataka, India
-
Fresher / System Analyst
Fresher / System Analyst
Nextgen Clearing Ltd
Ahmedabad, Gujarat, India
-
MIS Analyst
MIS Analyst
Teleradiology Solutions
Bengaluru, Karnataka, India
-
Management Information System Analyst
Management Information System Analyst
TVS Credit Services Ltd.
Chennai, Tamil Nadu, India
-
Data Analyst - KPO
Data Analyst - KPO
Virtusa
Andhra Pradesh, India
-
Data Analyst - KPO
Data Analyst - KPO
Virtusa
Andhra Pradesh, India
-
Information Technology Support Specialist
Information Technology Support Specialist
CareerXperts Consulting
India
-
IT Analyst - Marketing and Communications
IT Analyst - Marketing and Communications
Lennox India Technology Centre
Chennai, Tamil Nadu, India
-
IT Engineer II
IT Engineer II
Honeywell
Pune, Maharashtra, India
-
sql Developer (Fresher)
sql Developer (Fresher)
ConsultBae Jobs
India
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub